We are back! Introducing Click & Collect.

We are back! Introducing Click & Collect.

With social distancing measures still in place, we thought long and hard for a way to bring back the power of play to the Bayside community, so we are excited to announce that starting next week we will be offering a Click & Collect service!

When does it start?

We will kick things off this Thursday 21 May 2020. There will be two Click & Collect sessions per week:

  • Thursdays 2-5pm
  • Saturdays 9-12pm

To ensure we can maintain adequate social distancing whilst avoiding queuing, these sessions will be divided into 15 minute slots. A maximum of 2 people can book into each 15 minute slot.

Bookings are essential, you will not be able to attend the Toy Library unless you have booked your “Click and Collect” session (members won’t be allowed into the toy library so all choices need to be reserved online prior to arrival.)

Also note we are taking extra hygiene and cleaning measures, which you can check out on our COVID-19 guidelines.

How does it work?

Here’s a 7 step by step guide on how it’ll work before, during and after your visit.

BEFORE VISITING THE TOY LIBRARY

How do I place toys on hold or book an appointment?

  • Log in to your Toy Library account on mibase
  • Select the toy(s) you’d like to put on hold
  • Click on “appointments” in the top menu bar
  • Scroll down to the booking calendar and click “book” next to the time slot that you would like.

For extra details on how to pick, book and hold toys in your online account, you can view and download our comprehensive “Click & Collect guide”.

AT THE TOY LIBRARY

Please try to keep to your chosen slot time; if you are more than 15 minutes late your toys will be returned to the library and made available to other members.

  • Collecting Toys: Your toys will be labeled on a rack in the covered outside foyer area of the toy library.
    Please enter through the “enter gate” pick up your toys, and leave via the “exit” gate
  • Returning Toys: There will be a separate returns rack for you to place toys on in the covered outside foyer area of the toy library
    Please enter through the “enter gate” leave your toys, and leave via the “exit” gate.

All toys in the Returns Rack will go into a quarantine period of 7 (seven) days, after which point they will become available for loan again.

AT HOME

Can I just return toys?

Yes! If you are returning toys but not picking any new ones up, a suitable time needs to be arranged with the toy library staff. Please email Sarah at info@baysidetoylibrary.org.au to arrange this.

I have a baby and i’m not sure what toys to pick, can you help me?

Well, I guess you’ll love our Infant Mystery Pack! Designed to take the stress of picking toys, it contains four different toys aimed at babies from 3-12 months.

When booking your time slot, write “infant mystery pack” in the comments section before completing the slot booking. You do not need to do anything else.

Any other questions or comments?

If you have any problems logging on or making reservations, please email
info@baysidetoylibrary.org.au

Please bear with us as this is a new process and there may be a few teething issues- we thank you for your patience!